Why shouldn’t I just get my haircut at a barber shop?
Simple, we save you time and hassle, all at no extra cost to your high street trimmers… and our barbers are awesome! It can be pretty annoying having to ring up at the last minute every few weeks crossing your fingers that your barber isn’t fully booked, and then have to carve an hour out of your busy day to travel to your barber and get your trim. With Cutter’s Club, you can easily see availability and book your barber from your phone, tablet or desktop, and never have to leave the comfort of your home or office. Plus, its all wrapped up in less than 30 minutes. No more wasted lunch breaks, evenings, dates, whatever! The world is your oyster!
Are the barbers good?
Is this a trick question? Our barbers are awesome! We interview in person, background check, and even insist that our new barber cuts at least one member of our team's hair before we let them near our customers. Why would we let our barbers cut your hair if we wouldn't use them ourselves?!
Are the barbers tidy and quick?
Oh, you betcha! Before beginning your trim, your barber will lay down a portable floor mat to catch your hair and ensure there is no mess! On the off chance your super hairy and some hair gets on the floor, our barbers will use a small dustpan and brush to sweep up any mess and dispose of it in your dustbin. If you're concerned about time, our barbers usually take under 30 minutes, depending on your specific requirements. Better than waiting in a barber’s waiting line, huh?
What extra services do you offer?
Currently, we focus on one thing, and one thing only, your lid. We know our customers well, and shock horror, most lads don’t care about, or have time for, blow drys or beard trims. For this reason, we offer the bare essentials to save you time and money, and to make sure the thing that matters, your lid, is done nice and proper.
What hours are you open?
We’re open 24/7, but our barbers choose what hours they are available so please check the barber’s calendar to see their availability. Our barbers are awesome, as we may have already mentioned, so the chances are they’ll be free when you want!
What areas are you active?
Currently, we’re active in Fulham, Hammersmith, Shepherd’s Bush, Bayswater, Chelsea, Earl’s Court, Kensington, Knightsbridge and Notting Hill. We’re planning to expand to the rest of London soon so if you don’t work or live in the areas were active join our waitlist and get notified when we reach you!
How do I book my cut?
It’s easy! Select your location, choose your barber, select a time, enter your information, and pay. You’re barber will arrive at your door at the time you requested ready to make you look a million bucks!
Can I cancel or reschedule my cut?
Yes, you can cancel or reschedule your appointment up to 2 hours before your appointment starts. Simply, click the ‘Change/Cancel appointment’ button in your appointment confirmation email. If you want to change your barber please contact our customer support team via the messaging widget in the bottom right of our website and a member of our team can do this for you.
Can I book a cut for more than one person?
Currently, we only allow single bookings. If there are two or more people wanting a haircut in a single location, we recommend booking a different barber for each individual. Or, if you are an organisation or a large group, please contact our customer support team via the messaging widget in the bottom right of our website and we can create a custom plan for you.
When do I pay?
You pay when you make your booking. We don’t currently accept cash in hand payments.
How do subscriptions work?
Once you’ve subscribed to one of our 4 plans, all you have to do is enter your email address in the ‘Redeem Coupon’ section when you want a trim. This will save you up to 25% each trim, depending on your plan. Every billing cycle, the amount of trim’s you can redeem will be reset. For example, once you join the every 2 weeks plan, you will be able to book 2 haircuts until your next billing date, when you will be able to redeem another 2 haircuts. You are subscribed to Cutter’s Club, not an individual barber, which means you can have to same barber every time, or a different barber each time.
Is it hard to cancel my subscription?
Nope. You can cancel anytime for any reason with just a few clicks. We hope you’ll stay, but we never make it hard to leave.
Can I try before I subscribe?
For sure, simply book your appointment without subscribing and you will be charged for a ‘One off cut’. If you like the club, you can choose one of our plans afterwards.
What if I don’t get my haircut very often?
Not a problem. Fellas who like their mane a tad scruffier can subscribe to our Every 6 week subscription, or simply go for a One off cut every time you get a trim. Confused? Check out our pricing plans.
Are there any sneaky hidden fees?
No way. We don’t like fees any more than you do. There are no booking fees, cancellation or rescheduling fees.